Shipping & Returns*
By reading these Shipping & Returns conditions, you agree to the below prescribed.
We offer free Standard delivery for Australian domestic orders over $150 AUD.
We offer free Standard delivery for International orders over $300 AUD.
We accept refunds within 30 days of delivery date for full priced items only. No sale items (including an item purchased with a discount code) is eligible for refunds or exchanges. We accept refunds for items bought with the welcome discount code only.
All prices are in AUD.
Orders are processed Monday – Friday and will be dispatched within 1-2 business days of receiving your order. Purchases made on weekends and public holidays will be processed on the following business day. Bikini Adventures is not responsible for theft or damage of a parcel once it has been delivered. All items are sent using Australia Post so a tracking number will be provided to your supplied email address.
Australia domestic:
We offer free delivery for orders over $150 AUD
$10 standard shipping fee for orders under $150 AUD
- 2-8 business days for normal delivery and
$15 express shipping fee for orders under $150 AUD
- 1-4 business days for domestic express shipping.
Delivery times may be delayed due to COVID-19
International shipping:
We off free delivery for orders over $300 AUD
Please be advised the below delivery times is updated due to International Shipping delays caused by COVID-19. Your order may take from 9-25 business days. You can email us for more information on expected delivery times.
Bikini Adventures is not responsible for any import charges, duties or taxes for international sales. If your parcel is delayed, please email us at hello@bikiniadventures.com.au and we will lodge an investigation with Australia Post to locate your parcel.
Please check the below International zones for International shipping fees.
New Zealand
- EXPRESS | 6-12 business days – $35.00 AUD
- STANDARD | 10-18 business days - $19.00AUD
America & Canada
- EXPRESS | 5-18 business days – $40.00 AUD
- STANDARD | 9-12 business days - $30.00AUD
United Kingdom & Europe
- EXPRESS | 7-12 business days – $42.00 AUD
- STANDARD | 15-20 business days - $30.00AUD
Rest of world
- EXPRESS | 7-14 business days – $40.00 AUD
- STANDARD | 10-20 business days - $30.00AUD
We are sorry to announce all deliveries to Ireland have been suspended due to Australia Post COVID restrictions.
**Delivery times may be delayed due to COVID-19**
Refunds & Exchanges
Defective or Damaged products:
We accept refunds for defective or damaged products. We only replace items if they are defective or damaged with proof of fault provided by the customer. We are not responsible for the damage of products. Our vendors are responsible for defective or damaged products. We place a high value on the quality of the products we source, so please contact us directly at hello@bikiniadventures.com.au so we can address the issue as quickly as possible for you.
Refunds:
Please ensure you check the sizing guide for the specific brand you are purchasing as sizes are subject to change per brand. Although, we get it, sometimes things just don’t fit! We accept refunds within 30 days of purchase of full priced items and items purchased with the Bikini Adventures welcome code, which can be retrieved by subscribing to our mailing list.
To be eligible for a refund, your item must be unused, in the original packaging and condition and hygiene sticker MUST not have been removed. Customers bear postage costs for refunds.
No sale items (including an item purchased with a discount code) are eligible for refunds or exchanges.
To return your product, please contact hello@bikiniadventures.com.au to receive a return mail address.
Exchanges:
Unfortunately we do not offer exchanges. Simply return your items in accordance with our returns policy and place a new order.
Please email us hello@bikiniadventures.com.au to get in contact about your specific situation.
Late or missing refunds
If you have not received your refund within 7 business days, please contact your bank first before contacting hello@bikiniadventures.com.au.
Delivery
Delivery & Promotions:
Promotional codes are only a reduction to the price of the product and not the delivery cost unless otherwise specified.
Incorrect address details:
Please ensure your address is completed correctly and a valid phone number is available at order. Bikini Adventures does not take responsibility for lost or undelivered items if the address is incorrect.
If your order is returned to either Bikini Adventures or our vendors, the cost of redelivery to our customer must be paid before it is despatched again.
Redelivery:
Bikini Adventures is not responsible for lost or stolen packages if confirmed delivery. The customer accepts full responsibility for any loss or damage to these items. The customer is responsible if their package is redirected to their local post office for pick-up, redirected to Bikini Adventures or a vendors return address when the package has been marked as unclaimed. We do not offer free shipping back to the customer unless otherwise specified.
